Cookie Policy

Last updated: 1 April 2021

Thank you for using Rakuten Viki!

Viki, Inc. provides you with an interactive platform that allows you to access television shows, movies and other content, interact with other users and be part of an online community where you may provide subtitles for our content (“Rakuten Viki”, “We”, “Our” and/or “Us”).

Rakuten Viki is part of the Rakuten group, which includes the affiliates and subsidiaries of Our parent company Rakuten Group, Inc. based in Tokyo, Japan. More information about Rakuten is available at https://global.rakuten.com/corp/about/company (“Rakuten Group”).

This Cookie Policy describes what cookies are used on the www.viki.com domain operated by Rakuten Viki (the “Site“), why they are used and how you can control their use.

Please read this Cookie Policy, Our Privacy Policy and Our Terms Of Use carefully (collectively, Our “Agreements”).  By accessing or using the Site, you acknowledge and agree you have read and understood Our Agreements.

1.     WHAT ARE COOKIES?
Cookies are small text files that websites often store on computer hard drives or mobile devices of visitors. Cookies are used to recognize visitors, enhance your user experience, personalize users’ experience if you return to the Site, deliver and tailor marketing and advertising, and generally to improve the Sites and the services provided.

2.     WHAT TYPE OF COOKIES DOES RAKUTEN VIKI USE?

Strictly necessary cookies:
Our Site uses first party cookies (i.e. cookies set directly by Us to your device) as well as cookies served by third parties that are strictly necessary. These are essential cookies providing authentication and let you move around the Site and use its features, such as accessing secure areas of the Site. You cannot object to these cookies as certain services cannot be provided to you without these cookies.

Cookies to improve your user experience:
Our Site uses first party cookies as well as cookies served by third parties and can be used to recognize your computer or mobile device when it visits other websites. Third party cookies are most commonly used for website analytics or advertising purposes. Some of the cookies the Site uses only remain on your device while your browser is open (these cookies are known as ‘session cookies’), while others remain for longer periods (these are known as ‘permanent cookies’).

3.     HOW IS RAKUTEN VIKI USING COOKIES?
The table below describes what cookies are used on Our Site. The cookies that We use may change from time to time as Our Site evolves. However, they generally fall into the below categories of use:

Category of UseDescription
AuthenticationWe use cookies to verify your account and personalize your experience (e.g. these cookies can help Us keep you logged in as you navigate between webpages).
SecurityWe use cookies to enable Our security features and to help Us detect activities that violate Our policies (e.g. these cookies can help Us prevent spam and fraud, and maintain the security of our Site).
Site Preferences, Features and Provision of ServicesWe use cookies to provide you with the features and intended user experience of the Site (e.g. these cookies can help Us with user language preferences, video watch markers, video player setting and preferences, and payment).
Advertising and RemarketingWe and Our advertising partners may collect information using cookies to help make the advertising you see on the Site and elsewhere on the internet more relevant to you, and to measure the effectiveness of the advertising on the Site (e.g. these cookies can help Us and Our advertising partners show you useful and relevant ads more effectively).
Social MediaWe use cookies that are set by a range of social media services that We have added to Our Site to enable you to share Our content with your friends and networks. They are capable of tracking your browser across other sites. This may impact the content and messages you see on other websites you visit (e.g. these cookies can help the social media services build a profile of your interests).
Performance, Analytics and ResearchWe use cookies to collect information on how the Site is used and to report on the Site usage statistics for the improvement of Our services (e.g. these cookies can help Us count visits, page views, traffic sources, and better understand how you and other users use Our Site, and identify features that could be improved).

Please find below a table describing some of the third-party cookies on Our Site (the “Table”).

Please note, We are not responsible for third-party sites and their privacy practices; however, you may obtain information on their policies and practices, and in some instances opt-out of certain activities, as shown in the Table.

The Table may be updated from time to time, as the number and names of cookies may change.

Cookie NameExpirationServicePurposeOpt-Out
fbsr_145730428798132;
fr;
_fbp		365 days;
3 months;
90 days		Facebook, Facebook In-Stream Video Ads, Facebook Native AdsLogin Functionality, Advertising and Remarketinghttps://www.facebook.com/policies/cookies/
G_AUTHUSER_H;
G_ENABLED_IDPS;
_ga;
_gat_*;
_gid;
_gcl_au;
cto_bundle;
cto_tld_test;
NID;
cto_write_test;
test_cookie;
IDE;
_gat_*;
S;
GoogleAdServingTest;
__Secure-3PSIDCC;
__Secure-3PAPISID;
SAPISID;
APISID;
SSID;
HSID;
SIDCC;
SID;
__Secure-3PSID;
_GRECAPTCHA;
GED_PLAYLIST_ACTIVITY;
__gads;
DSID;
__ar_v4		Session;
8 years;
2 years;
1 min;
24 hours;
90 days;
390 days;
1 day;
2 years;
1 day;
2914647 days;
365 days;
1 min;
1 hour;
Session;
1 year;
2 years;
2 years;
2 years;
2 years;
2 years;
1 year;
2 years;
2 years;
180 days;
Session;
__gads;
2 weeks;
1 year		Google; Google AnalyticsLogin Functionality, Performance Analytics and Research, Advertising and Remarketinghttps://policies.google.com/technologies/ads
muxData7300 daysMuxContent streaminghttps://mux.com/privacy
__stripe_sid;
__stripe_mid;
m		30 mins;
365 days;
2 years		StripePayment processinghttps://stripe.com/cookies-policy/legal
gtm_id365 daysIntercomPerformance Analytics and Researchhttps://www.intercom.com/legal/cookie-policy
browser_data390 daysdnacdn.netPerformance Analytics and Research 
personalization_id;
lang		2 years;
1 year		TwitterSocial Mediahttps://help.twitter.com/en/rules-and-policies/twitter-cookies
ab.storage.sessionId.<api_key>;
ab.storage.userId.<api_key>		365 days;

365 days		BrazeAdvertising and Remarketinghttps://www.braze.com/company/legal/cookies#:~:text=At%20Braze%2C%20some%20cookies%20are,website%20and%20support%20our%20business.
uuid2;
anj;
icu;
90 days;
90 days;
90 days;
Xandr (AppNexus)Advertising and Remarketinghttps://www.xandr.com/privacy/cookie-policy/
tluid90 daysTripleLiftAdvertising and Remarketinghttps://triplelift.com/cookie-policy/
__adroll_shared;
__adroll_fpc;
__adroll		395 days;
365 days;
395 days		AdRollAdvertising and Remarketinghttps://www.nextroll.com/privacy
APID365 daysVerizonMediaAdvertising and Remarketinghttps://www.verizonmedia.com/policies/ie/en/verizonmedia/privacy/cookies/index.html#:~:text=Verizon%20Media%20uses%20cookies%20and,for%20a%20range%20of%20purposes.
tuuid_lu;
tuuid;
c		365 days;
365 days;
365 days		BidswitchAdvertising and Remarketinghttps://www.bidswitch.com/cookie-statement/
CMID;
CMST;
CMDD;
CMPS;
CMRUM3;
CMPRO		365 days;
24 hours;
24 hours;
90 days;
365 days;
90 days		Casale MediaAdvertising and Remarketinghttps://casalemedia.com/#:~:text=The%20Casale%20Media%20Online%20Advertising%20Exchange%20(Index)%20uses%20cookies%20for,information%20about%20an%20Internet%20user.
rmuid;
Icts		365 days;
365 days		Rakuten AdvertisingAdvertising and Remarketinghttps://rakutenadvertising.com/legal-notices/cookie-policy/#:~:text=Advertising%20cookies%20are%20used%20to,effectiveness%20of%20the%20advertising%20campaign.
i;
pd;
univ_id		365 days;
15 days;
15 days		OpenXAdvertising and Remarketinghttps://www.openx.com/legal/privacy-policy/#:~:text=Some%20browsers%20block%20third%2Dparty,party%20cookies%20before%20opting%20out.&text=Using%20the%20browser%20cache%20or,use%20of%20third%2Dparty%20cookies.
adrl;
obuid;
cookieJartestCookie		30 days;
90 days;
1 day		OutbrainAdvertising and Remarketinghttps://www.outbrain.com/legal/privacy#cookies
PugT;
SPugT;
PUBMDCID;
KADUSERCOOKIE;
KTPCACOOKIE;
chkChromeAb67Sec;
DPSync3;
SyncRTB3;
KRTBCOOKIE_*		30 days;
30 days;
90 days;
90 days;
90 days;
90 days;
90 days;
90 days;
30 days, 400 days		PubmaticAdvertising and Remarketinghttps://pubmatic.com/legal/platform-cookie-policy/
mc;
d;
__qca		395 days;
90 days;
392 days		QuantcastAdvertising and Remarketinghttps://www.quantcast.com/faq/quantcast-services/
rlas3;
pxrc		365 days;
60 days		TowerData (pka Rapleaf)Advertising and Remarketinghttps://www.towerdata.com/privacy-policy
audit;
khaos;
rsid;
ses15;
vis15		365 days;
365 days;
Session;
10 mins;
10 mins		Rubicon ProjectAdvertising and Remarketinghttps://rubiconproject.com/rubicon-project-advertising-technology-privacy-policy/platform-cookie-statement/
t_gid365 daysTaboolaAdvertising and Remarketinghttps://www.taboola.com/policies/cookie-policy
APIDTS;
APID;
A3;
IDSYNC		24 hours;
288 days;
365 days;
365 days		YahooAdvertising and Remarketinghttps://policies.yahoo.com/ie/en/yahoo/privacy/topics/cookies/index.htm/#:~:text=Yahoo%20may%20use%20cookies%20and,a%20Yahoo%20product%20or%20service.
__cfduid;
__cf_bm;
__cfruid;
_zendesk_session;
_help_center_session;
_zendesk_authenticated;
_zendesk_shared_session;
_zendesk_cookie		30 days;
30 days;
Session;
Session;
Session;
8 hours;
8 hours;
20 years		ZendeskCustomer Supporthttps://www.zendesk.com/company/policies-procedures/cookie-policy/

4.     DOES RAKUTEN VIKI RESPOND TO ‘DO NOT TRACK’ SIGNALS?
Rakuten Viki does not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created.

5.     WHAT TO DO IF YOU DO NOT WANT COOKIES TO BE SET OR WANT THEM TO BE REMOVED?
If you do not want the Site to collect information through the use of cookies, you can set your web browser to reject cookies from the Site. Each browser is different, so you should check your browser or device’s “Help” menu to learn how to change your cookie preferences.

You may also disable analytics for mobile applications from the settings screen on your mobile device. In addition, you can manage and delete cookies placed by internet based advertising companies through Digital Advertising Alliance in the US, or All About Cookies or Your Online Choices in the EU. In addition, you can change your device settings, on your iPhone, iPad or Android, to control whether you see online internet based ads.

You should note that if you reject or block cookies from the Site, the Site may not function as intended. For example, We may not be able to store your preferences or login information or customize the content to your viewing habits.

6.     CHANGES TO THIS COOKIE POLICY
From time to time, We may update this Cookie Policy in order to reflect changes, such as changes to the cookies We use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about Our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

7.     CONTACT US
If you have questions or comments regarding this Cookie Policy, please contact Us at https://support.viki.com/hc/en-us.

You may also reach Us by physical mail at the following address:

Viki, Inc.
Attention: Cookie Policy/ Legal Department
800 Concar Drive, Suite 175
San Mateo,
California 94402, USA