Privacy Policy

Last updated: 8 April 2026

Thank you for using Rakuten Viki!

Viki, Inc. (“Rakuten Viki”, “we”, “our” and/or “us”) provides a personalized service that offers and recommends entertainment content to you through the Rakuten Viki branded website (“Site”), mobile and TV applications (“Apps”), and other available features, functionalities, user interfaces, content and proprietary software applications within the Site and Apps (collectively, the “Rakuten Viki Service”). We are a subsidiary of Rakuten Group, Inc., based in Tokyo, Japan (“Rakuten Group”). Learn more about Rakuten Group here.

This Privacy Policy applies to your use of the Rakuten Viki Service and any other interactions between you and Rakuten Viki, except in the context of prospective employment in the U.S., as specified below. It describes how we collect, use, disclose, and protect Personal Information and process Personal Information about you and your rights in relation to this information. Interactions related to prospective employment between you and Rakuten Viki in the U.S. are subject to the Privacy Policy for Recruitment Activities, currently located here: https://rakuteninternational.com/privacy-policy-for-recruitment-activities.

As used in this Policy, “Personal Information” is information that identifies, describes, relates to, or is reasonably capable of being associated with or linked to an identifiable individual or household, or a combination of pieces of information that could reasonably allow you or your household to be identified. “Sensitive Personal Information” includes certain types of Personal Information that have been designated in various privacy and data protection laws as “sensitive’ or belonging to “special categories” such as financial account information, username/password combinations, health data, religion, political affiliation or union membership, and demographic information such as race, ethnicity, or sexual orientation. Rakuten Viki does not intentionally collect, store, or use for any of the purposes described below any Sensitive Personal Information except your account credentials (and payment information which is collected and handled directly by our third-party processor) even to the extent you choose to provide this type of information about yourself when you use or interact with the Rakuten Viki Service. Information that is anonymized, aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable person is not Personal Information, and we may use such anonymized, aggregated or de-identified information for any business purpose, provided we do not attempt to re-identify it.

1. INFORMATION WE COLLECT

We collect the below-listed types of Personal Information about you from a variety of sources, including directly from you, from your use of the Rakuten Viki Service, and from other sources, as described below:

1.1 Information we collect directly from you

The following are the categories of information that we collect directly from you when you provide this information in relation to your Rakuten Viki account or use the Rakuten Viki Service. Please note that any information you voluntarily include as part of your profile information will be visible to other users of the Rakuten Viki Service.

Identifiers, such as:
1. Your personal details (for example, full name, profile picture)
2. Your contact details (for example, email address); and
3. Your account login details (for example, your username and password (encrypted));
If applicable, partial financial information, such as the last 4 digits of your credit card number, your credit card expiry date and country of your credit card’s issuing bank. Note that full financial information needed for payment is directly collected and handled by our payment processor;
Demographics you choose to provide (optional) as part of your profile, such as gender. Note that such information will only be publicly visible if voluntarily included by you as part of your profile;
Commercial information, such as information about your chosen subscription plan(s), and transcripts of your chats with us (for example, when you use the Viki Support Help Center chat feature); and
Any other information you may choose to provide, for example, when you interact with features of the Rakuten Viki Service; including when you post or upload subtitles and/or content to the Rakuten Viki Service; fill out a form; submit a support request, respond to a survey or poll; post or comment on forums; submit ratings and reviews; participate in any Promotional Activities (defined below), and provide your consent to any activities.

1.2 Information we automatically collect from your use of the Rakuten Viki Service

We may systematically collect the below-listed categories of information from and about your use of the Rakuten Viki Service.

Identifiers, such as unique identifiers for devices you use to access the Rakuten Viki Service (for example, the IP address, an app/device identifier, user agent, and advertising industry standard unique identifier);
Commercial information, such as information about your transactions on the Rakuten Viki Service (for example, amount charged, date and time), content you viewed on the Rakuten Viki Service and your content consumption history;
Internet and other electronic network activity information, such as how and when you use or access the Rakuten Viki Service (for example, date and time of visits, pages you view, types and frequency of content or genres you view, expressed content preferences or favorites you identify, subtitles or segments of content you edit, browsing you do, and searches you make);
Location inferred from IP address, such as the city, country and zip code from which the Rakuten Viki Service was accessed;
Other device information, such as certain technical information about your device relating to your browser type, language, local storage, your operating system and application version, device types, device model and manufacturer and your device operating system type and version;
Records of your browsing sessions and other activities on the Rakuten Viki Service using session replay technology;
Information collected using cookies, pixels, and other tracking technologies (collectively, “Tracking Technology”). We and our third party partners and advertisers automatically collect information from Tracking Technology (for example, cookie IDs and cookie preference or consent settings), subject to your consent or opt-out, as applicable for your jurisdiction, to recognize you, track your behavior on the Rakuten Viki Service and your device, and to serve you with personalized advertisements. For more information on how we use Tracking Technology and how you can manage them, please visit our Cookie and Tracking Technology Policy; and
Inferences about your potential preferences and characteristics based on any of the other Personal Information we collect. For the avoidance of doubt, we do not collect, process, use, or disclose: (i) Personal Information to infer Sensitive Personal Information; or (ii) Sensitive Personal Information to infer characteristics about you.

1.3 Information we collect from other sources

Third-party sign-in services
You may sign in to the Rakuten Viki Service using an account you have with a third-party service(s) that is not owned or controlled by us (“Third-Party Service(s)”), such as Facebook, Google, or other Rakuten Group entities. In such cases, Third-Party Services may send us Personal Information about you, including the following types of information (whether such information is sent to us is controlled by the Third-Party Services or as authorized by you via your privacy settings on the Third-Party Services):
1. Identifiers, such as:
  1. Your personal details (for example, name, profile picture); and
  2. Your contact details (for example, email address);
2. IP address;
3. Device information; and
4. Your preferences and consents.
Third Party Comment Service
You may post comments and information on a public-facing feature of the Rakuten Viki Service or through plug-ins, or other applications (the “Third-Party Comments Services”). Such information is public on the Rakuten Viki Service and, depending on your privacy settings, may also be made public on the internet. You can control the data you share through the privacy settings on the Third-Party Comments Services. We have no control over, and assume no responsibility for the privacy policies, terms of use and other policies on the Third-Party Comments Services. Please refer to the Third-Party Comments Services for more information; and
Partnerships and advertisers
We may receive additional information about you from third party partners and advertisers, such as your activities on and off the Rakuten Viki Service.

2. HOW WE USE PERSONAL INFORMATION WE COLLECT

We use the Personal Information we collect from and about you for the following specific purposes:

Providing you the Rakuten Viki Service, including to:
1. Create and maintain account(s) that enable you to access and use the Rakuten Viki Service;
2. Authenticate your identity when you log in to the Rakuten Viki Service directly through the Rakuten Viki Service or when you use Third-Party Services;
3. Infer your potential preferences and characteristics using software programs, algorithms, machine learning, artificial intelligence, or other forms of automated processing to personalize or otherwise customize your experience by, for example, providing you with recommended content or content options based on your watch or browsing history and your expressed or inferred preferences, and remembering language or other UI preferences;
4. Determine your general geographic location to personalize the Rakuten Viki Service and determine whether the content you have requested is available in your region;
5. Process your payment for the Rakuten Viki Service through third-party service providers such as Stripe (whose Privacy Policy can be found here); and
6. Monitor the accounts you hold with us.
Advertising
We, and our third-party advertisers, use your Personal Information to serve you with advertisements that may interest you, subject to your consent or opt-out, depending on your jurisdiction (see Section 4(a)(iii): Third-Party Advertisers).
Marketing
We and our service providers and/or business partners (“our Partners”) may use your information to send you promotional and direct marketing communications. Our avenues for direct marketing include in-app notifications, push notifications and email, and we monitor your engagement with these avenues to measure the effectiveness of our direct marketing.
Administration of Promotional Activities
From time to time, we, Rakuten Affiliates, and our Partners may invite you to participate in surveys, questionnaires, contests, giveaways or other promotional or market research activities or events (collectively, “Promotional Activities”). Your Personal Information may be used to administer the above and for our analysis if you consent to participate. If you choose to participate in any of our Promotional Activities, your Personal Information may be processed for such Promotional Activity, such as to determine your eligibility or to award a prize.
Customer service and communication
We may use your information for customer service and to contact you, for example, to respond to and resolve your support requests, answer questions, issue security alerts, communicate account information and other information regarding the Rakuten Viki Service.
Security
We may use your information where necessary to assess risk and to investigate, address, and prevent fraud, security issues, abuse and other malicious online activities on the Rakuten Viki Service. We may also use your information to improve our security measures.
Research, analytics, quality control, and services improvement
We may use your information to conduct research and analysis to develop and improve the Rakuten Viki Service, identify and troubleshoot errors, and to conduct customer satisfaction assessments, in an effort to understand user preferences and provide you with the best experience. We may use your information, including any reviews, ratings, contributions, or messages you post to maintain, moderate, and improve the Rakuten Viki Service and increase user engagement.
Legal
We may use your information to comply with legal obligations to which we are subject, to protect our intellectual property (including but not limited to our copyright and trademarks) or the intellectual property of third parties, to defend or enforce our other legal rights and our Terms of Use, to defend against any third party claims or actions, and to respond to requests or inquiries from regulators and law enforcement bodies.
Application store services
We may use your information to process payments or process or fulfil any orders of transactions on the Rakuten Viki Service made by you through an application store in accordance with their respective terms and policies. These application stores include Apple App Store (see Apple Privacy Policy), Google Play Store (see Google Privacy Policy), Roku Channel Store (see Roku Privacy Policy) and Amazon Appstore (see Amazon Privacy Policy).
Consent Management
We use a Consent Management Platform (“CMP”) to enable us to transparently present user options, to capture, store and retrieve user preferences regarding processing of Personal Information, and to transmit user preferences or consent profiles to various third parties as necessary for various purposes, including advertising and marketing.

3. LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

Users in the European Union (“EU“), the United Kingdom (“UK“), or Brazil
If you use the Rakuten Viki Service from the EU, the UK, Brazil, or any other jurisdiction with laws similar to the General Data Protection Regulation (“GDPR”), we must have a particular legal basis to process your Personal Information. For EU, UK, or Brazilian users, we may rely on the following legal bases to use certain of your Personal Information:
1. Performance of a contract
  The use of your Personal Information is necessary to perform our contractual obligations to provide the Rakuten Viki Service and its core features and functionality to you, including for example, to
  1. create and maintain your account,
  2. authenticate your login,
  3. provide you with the personalized service, including content recommendations,
  4. provide features for users to interact with other users or features of the Rakuten Viki Service,
  5. process transactions and payments from Rakuten Viki Service and application store services, verify whether content is available to you, and
  6. send you emails and other communication concerning the administration, security, and operation of your account or the Rakuten Viki Service, as per our terms and conditions or other policies.

Our inability to collect or use this information may prevent or delay the performance of our contractual obligations to you regarding our provision of the Rakuten Viki Service to you.

Consent
We will rely on your consent to use:
1. Technical or Personal Information related to Tracking Technology, except for Tracking Technology that is strictly necessary to provide certain features of the Rakuten Viki Service;
2. Your Personal Information for marketing and advertising purposes; and
3. For other purposes for which we may request your consent, e.g., Promotional Activities.

For Tracking Technology that is not strictly necessary, you may withdraw your consent at any time by adjusting your preferences as further explained in Section 5 or by contacting us via the means provided at the end of this Privacy Policy. For direct marketing communications you can modify your notification preferences in your “Subscription & Settings” or following an unsubscribe link in any marketing communication you receive from us.

Legitimate Interests
We use your Personal Information for our legitimate interests to:
1. Understand how you use the Rakuten Viki Service;
2. Improve the Rakuten Viki Service for users;
3. Maintain security of the Rakuten Viki Service; and
4. Share information with Rakuten Affiliates for internal administration.

Improvements are dependent on our analyzing, for example, how you use the Rakuten Viki Service (such as pages you view, the rate at which you consume content (how often, and for how long), content you prefer and searches you make or share, the content you like or favorite, comments you leave, third-party websites you visit through links, the success rate of any Promotional Activities, marketing campaign, or event, certain technical information about your device, or when you access the Rakuten Viki Service through a certain device, and purchase path or transaction data) and any issues or problems reported to customer service. When we process Personal Information based on our legitimate interests, we put in place robust safeguards to ensure that your privacy is protected and that our legitimate interests do not override your data protection interests or fundamental rights and freedoms. You have a right to object to any of these uses except where our compelling interest outweighs your concerns, such as our interest in ensuring the security of the Rakuten Viki Service. You may exercise your right to object as described in Section 5.

Additional Legal Basis for EU and UK
1. Legal obligation and public interest
  In some cases, we may also have a legal obligation to collect or disclose your Personal Information, or may otherwise need to use or disclose your Personal Information, to protect your vital interests or those of another person, or to assert, protect or defend our or a third party’s legal rights.
Additional Legal Basis for Brazil
1. Legal obligations, legal proceedings and performance of public statutory duties
  We may use your Personal Information to comply with our legal obligations, in connection with legal proceedings, to assert, protect or defend our or a third party’s legal rights, or to perform public statutory duties we are subject to.

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your Personal Information for business purposes to the following parties:
1. Service providers
  We disclose your Personal Information to our service providers that perform business services and/or operations on our behalf according to our instruction in a contract. For example, we may engage other companies to process secure payments, provide authentication services, detect and prevent fraud, abuse and other malicious online activities on the Rakuten Viki Service, provide streaming and content delivery services, personalize and improve our services, fulfill orders, perform analytics, facilitate direct marketing communications, administer our Promotional Activities, and support service email and messaging services.
2. Business partners
  We share your Personal Information with our Partners to carry out marketing activities and perform business services depending upon your selected subscription plan and/or your request to use certain features. For example, we partner with other companies to provide content, and targeted advertising services on third-party platforms, subject to your consent or opt-out, as applicable in your jurisdiction.
3. Third-Party Advertisers
  We permit advertisements to be delivered to you on the Rakuten Viki Service by third-party advertisers (also called ad networks or network advertisers). Subject to your consent or opt-out, depending on your jurisdiction (see Section 5), advertisements may be tailored to your interests by the third-party advertisers based on preferences inferred from information they collect about your behavior on other sites and services, as well as Personal Information we may share with them according to our contractual terms, such as your identifiers (e.g., IP address, device ID, ad ID, user agent), location data inferred from IP address, the genres of content you engage with, and Tracking Technology data. In California, the law identifies Personal Information disclosure for the purposes of cross-context behavioral advertising as a “sale” or “sharing” regardless of whether money is exchanged for it. In other jurisdictions, this is identified as processing for the purposes of targeted advertising.Other than the Personal Information we may share with them according to our contractual terms, we have no control over any other Personal Information these third-party advertisers collect elsewhere or may use to target advertisements to you, and we assume no responsibility for their privacy practices.
4. Rakuten Group companies
  We work closely with our affiliated businesses and companies that fall under the Rakuten Group family (together, “Rakuten Affiliates”) and disclose certain Personal Information to Rakuten Affiliates for internal business administration purposes.In addition, the Rakuten Group aims to provide you with a common service experience through the “Rakuten ID”, a program that enables you to use the same log-in credentials with any participating Rakuten Group services you use. If you choose to connect to the Rakuten Viki Service and another Rakuten ID participating service using the same username or email address, Viki will securely share your account credentials with the Rakuten ID program for future account authentication purposes, according to the terms explained in the Rakuten ID Privacy Policy here: https://corp.rakuten.co.jp/privacy/en/rakuten-id.html.
5. Law enforcement agencies, courts, regulators and government authorities
  We may share your Personal Information with these parties to comply with any statutory or regulatory requirement, or the order of a court or other public authority agency, regulator, government authority, where we assess and reasonably believe this is necessary to comply with a legal or regulatory obligation, or otherwise assert, protect or defend our or a third party’s legal rights; and
6. Asset purchasers
  We may share your Personal Information with any third-party that purchases, or to which we transfer, all or a relevant portion of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your Personal Information uses it in a manner that is consistent with this Privacy Policy.
Note about third-party websites
The Rakuten Viki Service may contain links to other third-party websites that we neither control nor own. We encourage you to be aware of when you are visiting these other third-party websites and to understand their privacy statements, as we have no control over, and assume no responsibility for the data collection, privacy practices or the content of any of these third-party sites you may choose to visit.

5. YOUR CHOICES AND YOUR RIGHTS OVER YOUR PERSONAL INFORMATION

Your choices
You may in some cases have the option to decline providing us with certain Personal Information, and you are not required to provide Personal Information to us that is unnecessary for us to provide the Rakuten Viki Service to you. However, choosing not to provide information may impact your use of certain optional features or the Rakuten Viki Service. Please find below some choices you have over your Personal Information:
1. Account
  You can change Personal Information in your account by accessing your account and modifying the information listed in the “Edit Profile” and/or “About Me” tabs. It is your responsibility to safeguard and limit access to your account.
2. Marketing Communication
  You can unsubscribe or opt-out of receiving direct marketing communications from us by using the “Unsubscribe” link at the bottom of an email, by modifying your notification preferences in your “Subscription & Settings”, or by contacting us through the Rakuten Viki Service. Please note that even if you opt-out of receiving marketing communications, we may continue to send you non-marketing emails and other types of communications, as permitted by law, such as responses to your support requests, updates to our policies, or emails relating to your Rakuten Viki Service account; and
3. Advertising
  Depending on your jurisdiction, you can opt-out of the sale or sharing of your Personal Information or the processing of your Personal Information for the purposes of targeted advertising, or we do not enable marketing Tracking Technology to be placed or read without your prior consent. You may control the use of Tracking Technology for a particular browser or device through our CMP. If you choose to disable Tracking Technology, your use of certain features or functions on the Rakuten Viki Service may be limited. For more information on how we use Tracking Technology and how you can manage them, please see our Cookie and Tracking Technology Policy.For more information about how the online advertising industry uses information it collects to provide you with targeted advertisement, and to control broadly whether you want to receive relevant advertisements from third-party advertisers, please review the information at the following links: The Network Advertising Initiative and Your Ad Choices.
Your Privacy Rights
You have certain rights regarding Personal Information based on where you reside (“Privacy Rights”), in accordance with applicable law and limitations, as detailed below. If you would like to exercise such rights, send us an email at privacy@viki.com and ensure to include the statement “Your U.S. State Privacy Rights” in the body of your request, or, if you are a resident of certain U.S. states, by using the web form here. Privacy rights requests will be honored within the time required by local law, which varies among jurisdictions. An agent may submit requests on your behalf, provided you or your agent provide proof that the agent is authorized to act on your behalf. Please note that we may require additional information from you in order to verify your identity and honor your requests.
1. General Privacy Rights, including the right to:
  1. Know or confirm that we are processing your Personal Information;
  2. Access the specific pieces of Personal Information that we collect about you;
  3. Correct inaccurate or incomplete factual information we hold about you. In lieu of submitting a request, you can correct your Personal Information accessing your account and modifying the information listed in the “Edit Profile” and/or “About Me” tabs through your account settings or any other location where you provided such information at any time.
  4. Delete Personal Information you provided to us or that we obtained about you, subject to certain legal exceptions. You can delete your Rakuten Viki Service account within your account settings (for more information, please see the article at https://support.viki.com/hc/en-us/articles/360051348154-How-Do-I-Delete-My-Account);
  5. Object to our use of your Personal Information under certain circumstances, such as when our use is based on our non-compelling legitimate interests or is used for direct marketing purposes. You can unsubscribe or opt out of receiving direct marketing communications from us by using the “Unsubscribe” link at the bottom of an email, by modifying your notification preferences in your “Subscription & Settings”, or by contacting us. Please note that even if you opt-out of receiving marketing communications, we may continue to send you non-marketing emails and other types of communications, as permitted by law, such as responses to your support requests, updates to our policies, or emails relating to your Rakuten Viki Service account;
  6. Restrict our use and limit our processing of your Personal Information during the pendency of your objection to our use for legitimate interests, or when alleging that our use of Personal Information is unlawful or no longer necessary for the purpose;
  7. Withdraw your consent for any processing that is based on your prior consent;
  8. Port your data – Receive a copy of Personal Information you provided us in an electronic format and/or have us transmit it to an external party – (right to data portability); and
  9. Exercise Privacy Rights without retaliation. You may freely exercise your Privacy Rights without fear of being denied goods or services. We may, however, provide a different level of service where Personal Information is necessary to provide the additional features or functionality; and
  10. Lodge a complaint – We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. Please contact us at the email provided above so that we can facilitate a resolution. If contacting us does not resolve your complaint, you have the right to make a complaint to your data protection authority (if one exists in your country). In the EU, you have the right to make a complaint to your data protection authority without contacting us first.
2. Additional Privacy Rights applicable to residents of a U.S. state:
  You may also have the right to:
  1. Know the categories of Personal Information we have collected about you, the categories of sources from which we collected the information, our purpose for collecting the information, the categories of third parties to which we disclosed your information (and in some cases, the specific third parties), and the categories of your Personal Information that we disclosed, sold or shared, and our business or commercial purpose for collecting, selling, or sharing the information.
  2. Opt-out of the sale or “sharing” / Opt-out of Processing for Targeted Advertising Purposes – You have the right to opt-out of our disclosure to a third party or exchange of your Personal Information for monetary or other value and for the purposes of cross-context behavioral advertising. In associating with our personalized advertising and re-marketing activities, we disclose certain Personal Information to third parties You may exercise your right to opt-out by clicking the “Do Not Sell or Share My Personal Information” or “Your Privacy Choices” button at the bottom of our Site. We recognize valid opt-out preference signals sent from browsers or devices, including the Global Privacy Control. When we receive such signals that do not conflict with your existing privacy preferences, we will automatically exercise opt-out rights that may be available to you under applicable U.S. laws, such as the rights to opt out of sale, sharing, and processing your Personal Information for targeted advertising. One way that you can use such opt-out signals is by following the instructions for your device or browser located here.
  3. Appeal. Residents of certain U.S. states, other than California, may appeal our decision regarding your privacy rights request, by submitting an e-mail to privacy@viki.com with a subject heading “PRIVACY APPEAL” and setting out the details of your appeal and the reasons you think it should be granted.
  4. “Shine the Light”: residents of California may request information once per calendar year about our disclosures, if any, of certain categories of your personally identifiable information to third parties for their direct marketing purposes under California’s “Shine the Light” law.
  5. Understand our use of financial incentives. California Notice of Financial Incentives: California law requires certain disclosures related to financial incentive offerings, including in relation to the value of your consumer data to our business. We may offer an opportunity to sign up to receive interest-based content via email by providing us your name, email address, or other personal contact information. There is no obligation to opt-in, and you may unsubscribe at any time by following the instructions in the mailing. From time to time, we may offer a financial incentive to those who sign up for or remain on our mailing list, complete a market research survey, make a purchase, or do not complete a purchase, such as a discount coupon or an opportunity to win a prize or giveaway in a random drawing. The details of each incentive program will be contained in the program terms. We offer these programs, among other things, to enhance our relationship with you, to provide you with content that may be of interest to you, and/or so you can enjoy more of our products/services at a lower price. Although we do not calculate the value of consumer data to our business in our accounting statements, we make the following good faith estimate for California residents to use in making an informed decision whether or not to take advantage of any financial incentive or price or service difference we may offer that relates to the collection, retention or sale of your personal information: To the extent we create overall value for our business from our financial incentive marketing programs that could be directly or reasonably related to the value of customer data, that value would vary from program to program and among individuals, but our method for calculating this value to our business would include, for each program, and in the aggregate, whether and by what amount the sales generated by the program(s) exceed the cost to us of offering them, which would include costs associated with (1) any financial incentives that are paid to consumers; (2) the cost of the marketing and distribution of the offer; (3) our marketing team’s efforts to enhance the resulting consumer data through campaign optimization and consumer engagement at sufficient scale; (4) leveraging our past investments in understanding consumers as our existing and future customers; (5) collecting and maintaining data as intellectual property; and (6) all other costs reasonably related to the programs.

6. INTERNATIONAL DATA TRANSFERS

Please note that your Personal Information may need to be transferred to, stored and/or processed in countries where data protection and privacy regulations may not offer the same level of protection as in your home country. In such cases, we will require the recipient to provide appropriate protection for the Personal Information disclosed to it in compliance with applicable data protection laws. As part of the Rakuten Group, we rely on Rakuten’s EU Binding Corporate Rules and UK Binding Corporate Rules to safeguard international data transfers of EU and UK Personal Information within the group. Rakuten’s EU Binding Corporate Rules have been approved by the CNPD, the Data Protection Authority of Luxembourg and the UK Binding Corporate Rules have been approved by the ICO, the Data Protection Authority of the UK. The aforementioned Binding Corporate Rules can be found at https://corp.rakuten.co.jp/privacy/en/bcr.html.

7. SECURITY

We care about the security of your Personal Information. We implement technical and organizational measures designed to ensure a level of security appropriate to the risk of processing for the Personal Information we process. However, no company can guarantee that its information system can be 100% secure. You are also responsible to make sure that your Personal Information is accurate and that your password is unique, secure and not shared with any third-party.

8. RETENTION

Unless otherwise specified, we will keep your Personal Information for as long as we have a relationship with you, e.g., while you have an active account with us.

In addition, we will retain your Personal Information outside the normal retention times to the extent there is a need to retain the data to pursue, defend, or exercise a legal right or claim, or if we are required to do so to comply with applicable legal obligations or regulatory requirements.

9. CHILDREN’S PRIVACY

The Rakuten Viki Service is not intended for children, and anyone under 18 years of age or under the age of majority in their state, territory or country of residence as applicable, may not register for an account or use the Rakuten Viki Service. We do not knowingly collect Personal Information via the Rakuten Viki Service from anyone under the age of 18 or under the age of majority in the relevant state, territory or country of residence. If you are a parent or a guardian who believes that your child/ward who is under the age of 18 or under the age of majority in your state, territory or country of residence, has improperly provided us with their Personal Information, please contact us at privacy@viki.com to remedy this situation.

10. CHANGES TO THIS PRIVACY POLICY

We will modify or update this Privacy Policy from time to time. The most current version will govern our use of your Personal Information and is available at https://www.viki.com/legal/privacy, with the latest update date at the top of this Privacy Policy. Older versions are available upon request. You are responsible for reviewing this Privacy Policy for changes and you should review this Privacy Policy regularly. If we make material changes, we will provide you notice of such changes, such as by sending an email, posting to the Site, providing a notice through the Rakuten Viki Service or other reasonable means. In addition, if we make changes that we believe materially impact your rights, if applicable, we will ask you to consent to the changes. Changes to this Privacy Policy are effective upon your receipt of such notice, or your continued use of the Rakuten Viki Service, whichever is sooner.

11. CONTACT US

If you have questions or concerns regarding the way in which your Personal Information has been used, feel free to contact our Data Protection Officer by email at privacy@viki.com. If you are seeking general assistance on any part of the Rakuten Viki Service (including seeking a refund), please contact us here.